FAQs
HOW DO I PLACE A CUSTOM ORDER?
Placing a custom order with GO AZ Promo is easy. Simply contact us by email or phone to discuss your needs. Please provide as much detail as you can regarding item quantity, color, imprint and the date you need the item. A member of our team will always contact you to discuss and confirm your order for accuracy and answer any questions you may have.
WHAT ARE YOUR HOURS OF OPERATION?
GO AZ Promo is open to you 24/7. Feel free to request a quote, place an order or send us your artwork anytime time you choose via email or phone on our "Contact Us" page.
HOW CAN I BE SURE THE PRODUCT I CHOOSE WILL BE IMPRINTED CORRECTLY?
We take great care in processing your order correctly and making sure you get exactly what you expect. In order to prevent confusion, we will submit a digital art proof for your approval that shows the size and layout of your imprint. This ensures your logo is perfect before your order goes into production.
CAN I GET A PHYSICAL SAMPLE BEFORE YOU PRODUCE MY ENTIRE ORDER?
Yes, this is called a pre-production proof which we recommend and provide free of charge for all orders over $5000. Please be advised that this can add a few days to the production time. On smaller orders, we often have samples on hand that we can provide as well.
HOW LONG DOES IT TAKE TO PRODUCE MY ORDER?
Production time often varies depending on the item ordered. However, most products are manufactured with 7-10 business days after art approval. For your convenience, we will provide you with an estimated ship date when we confirm your order. If you need your order to arrive by a specific date, please provide a firm in-hands date so we can determine the best way to produce and ship your order so it arrives just in time.
DO YOU OFFER RUSH SERVICE?
Yes. While standard production is typically 7-10 working days, many products can be produced within 1-3 working days. You may be surprised at how quickly we can get things done for you!
CAN PRODUCTS HAVE MORE THAN ONE IMPRINT COLOR?
In most cases, products can be imprinted in several different colors and in some cases items can be imprinted in 4 color process. Typically, product prices include a one color imprint in one location on the item. Additional color imprints and locations can be added to most items for a small charge depending on the product. We will advise you of any additional charges before processing your order.
HOW IS MY ORDER SHIPPED?
We ship your order directly from the factory to your door using FedEx ground services. Shipping costs are additional unless otherwise noted and are based on weight, dimensions, destination and the shipping method you select. In order to keep your shipping costs low, we will always ship your order by the most economical method available that will also ensure your order arrives in time. Orders can be expedited if necessary for an additional charge.
HOW DO I PAY FOR MY ORDER?
For your convenience, we accept all major credit cards (Visa, Mastercard, Discover, American Express) along with PayPal. We will also accept your company check and company purchase orders from our registered clients. Please call for more information. All orders will be put into production immediately after payment arrangements have been completed.
WHAT IS YOUR PRIVACY POLICY?
While we maintain all personal information on our secure site, no account numbers are held locally and we take special steps to protect your information. In addition, we will not share or sell any of your personal or business information with any other company.
WHAT ARE YOUR REQUIREMENTS ON ARTWORK?
We can work with all forms of artwork. The preferred format is EPS (Encapsulated PostScript). These files typically have an .eps or .ai extension after the filename. EPS format files allow us to scale your artwork without losing any resolution. If you do not have artwork in the preferred format, we can help. Just send us what you have and we will take care of the rest. We are happy to make minor modifications and touch-ups free of charge.
